Conversation analytics for insurance
Spiral reads 100% of your claims, service and sales conversations to surface FNOL and claims friction, complaint drivers and avoidable contacts, so operations and CX teams fix root causes.
Deploy in days. SOC 2 Type II, HIPAA and GDPR ready.
Conversation analytics for insurance, explained
Insurers handle high-stakes conversations across claims, service and sales, and manual QA only ever sees a fraction of them. Spiral reads every interaction, groups it into specific recurring issues, and surfaces the root cause behind each one. That gives operations, CX and QA leaders a full, evidence-backed view of where policyholder journeys break down, from first notice of loss through claims resolution.
What insurance leaders get from Spiral
Full-coverage insight for claims-heavy, service-intensive operations.
Reduce FNOL and claims friction
Rank the issues creating friction across first notice of loss and claims journeys, with root cause attached.
Cut avoidable contacts
Find the repeated reasons policyholders contact support and fix the cause through process or self-service.
100% conversation QA
Move QA beyond a small sample to review every interaction and prioritize coaching on real failure points.
Catch emerging issues
Detect growing complaint and service issues early, before they reach dashboards or regulators.
Ask in plain language
Ask which issues drive claims escalations this month and get ranked answers with evidence attached.
Prioritize by impact
Rank issues by operational and financial weight so teams fix what matters most first.
Insurance is one vertical Spiral serves. Explore the full customer intelligence platform.
See conversation analytics on your own insurance data
Start a free proof of concept and let Spiral rank the friction and complaint drivers in your claims and service conversations.
Frequently Asked Questions
Get instant answers to common questions about our Voice AI solutions
Conversation analytics for insurance analyzes 100% of customer interactions across claims, service and sales conversations to surface friction in FNOL and claims, complaint drivers and avoidable contacts, so teams act on root causes.
Spiral reads every conversation and ranks the issues creating friction in first notice of loss and claims journeys, with the root cause and evidence attached, so operations teams fix the cause.
Yes. Instead of grading a small sample, Spiral enables 100% conversation review, so QA teams find common failure points and prioritize coaching based on real interactions.
Calls, chats, emails, surveys, reviews and social, analyzed together, so the picture reflects the whole policyholder journey.
Spiral connects to existing systems and can be set up in days when no custom integration is needed. A free proof of concept shows value on your own data first.